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Nevada County Health & Human Services Agency Government Agency Contact Information Address 950 Maidu Avenue suite 120, Nevada City, CA 95959, USA Contact Details Phone: (530) 265-1627 Service Counties Email: Website: https://www.nevadacountyca.gov/3454/Health-Human-Services-Agency Nevada Agency Overview They provide financial, food, and healthcare assistance, employment and training, and other supportive services and referrals. Eligibility & Referral Languages & Populations Ways to Support Languages Populations All populations Ways to Support Eligibility & Referral Programs & Services Basic Needs Case Management Employment Services Children, Youth & Family Health & Wellness Immigration & Legal Adult Education & ESL Benefits assistance Last Updated: Nov 25, 2025 Is this your organization? Request edit access.

North Valley Community Food Bank Food Bank Contact Information Address 216 N Culver St, Willows, CA 95988, USA Contact Details Phone: (530) 473-9050 Service Counties Email: lmclane@nvcfoodbank.org Website: https://nvcfoodbank.org/ Colusa, Glenn, Tehama Agency Overview Services not provided at their physical location, follow to their website to find food distribution locations. Eligibility & Referral Languages & Populations Ways to Support Languages Populations All populations Ways to Support Eligibility & Referral Programs & Services Basic Needs Case Management Employment Services Children, Youth & Family Health & Wellness Immigration & Legal Adult Education & ESL Food access (meals, groceries) Last Updated: Nov 25, 2025 Is this your organization? Request edit access.

Immigration Institute of the Bay Area Oakland Legal Services Provider Contact Information Address 476 3rd St #500, Oakland, CA 94607, USA Contact Details Phone: (510) 451-2846 Service Counties Email: oakphones@iibayarea.org Website: https://iibayarea.org/ Alameda, Sonoma Agency Overview IIBA provides affordable immigration legal support and education across seven Bay Area offices in six counties. Their legal services include naturalization and citizenship applications, DACA renewals, family‑based petitions, humanitarian relief (such as U visas, VAWA and TPS), refugee or asylee sponsorship and adjustment, deportation or removal defense, work permits, travel documents and replacement green cards. They offer free citizenship classes, group workshops, community clinics and consultations. Eligibility & Referral Languages & Populations Ways to Support Languages Populations All populations Ways to Support Accepts Financial Donations Accepts Volunteers Eligibility & Referral Programs & Services Basic Needs Case Management Employment Services Children, Youth & Family Health & Wellness Immigration & Legal Adult Education & ESL General immigration legal assistance Removal hearings Last Updated: Nov 25, 2025 Is this your organization? Request edit access.

African Communities Public Health Coalition Community Based Organization, Ethnic Community Based Organization Contact Information Address 5757 W Century Blvd suite 600, Los Angeles, CA 90045, USA Contact Details Phone: (213) 909-0985 Service Counties Email: info@africancoalition.org Website: https://africancoalition.org/ Los Angeles Agency Overview The African Communities Public Health Coalition (African Coalition) in Southern California delivers culturally tailored services to refugees, immigrants, asylum seekers, and trafficking survivors from African and Caribbean backgrounds. Their immigration services include Afrocentric legal aid—covering asylum, naturalization, green card renewals, DACA, and removal defense—delivered at no cost or via pro bono attorneys. They also offer mental health support, outreach and education on health access and stigma, leadership development training, and community-based case management that addresses basic needs, crisis intervention, and connection to public resources. Eligibility & Referral Languages & Populations Ways to Support Languages Populations Eritrean, Ethiopian, Cameroonian, Sudanese, Somali Ways to Support Accepts Financial Donations Accepts Volunteers Eligibility & Referral Programs & Services Basic Needs Case Management Employment Services Children, Youth & Family Health & Wellness Immigration & Legal Adult Education & ESL General case management Youth services Mental health navigation and access Support groups Adjustment of Status/Green Card Asylum Applications Deferred Action for Childhood Arrivals (DACA) General immigration legal assistance Immigration consultations Immigration information sessions Naturalization/Citizenship Removal hearings Last Updated: Nov 25, 2025 Is this your organization? Request edit access.

International Rescue Committee (IRC) - San Jose Resettlement Agency Contact Information Address 1210 S Bascom Ave suite 227, San Jose, CA 95128, USA Contact Details Phone: (408) 277-0255 Service Counties Email: SanJose@rescue.org Website: https://www.rescue.org/united-states/san-jose-ca Santa Clara Agency Overview The IRC’s San Jose office provides tailored support to refugees, asylees, trafficking and torture survivors, and other immigrants throughout their resettlement journey. Services include housing assistance, case management, and cultural orientation through the Welcome and New Beginnings program. Clients can access employment support, financial coaching, and microenterprise resources to build economic stability. Youth programs offer educational support and safe spaces. Legal staff assist with citizenship, green cards, and family petitions. The office also delivers anti-trafficking services, including housing and counseling, and promotes digital inclusion by providing access to devices and training to help clients navigate modern systems. Eligibility & Referral Languages & Populations Ways to Support Languages Populations Ways to Support Accepts Donated Goods Accepts Financial Donations Accepts Volunteers Eligibility & Referral Programs & Services Basic Needs Case Management Employment Services Children, Youth & Family Health & Wellness Immigration & Legal Adult Education & ESL Basic household Items Benefits assistance Housing navigation assistance Hygiene products Transportation assistance General case management Receiving & Placement (R&P) Specialized or intensive Survivors of crime Job search and placement Youth services Healthcare navigation support Psychosocial education and support Adjustment of Status/Green Card Family-Based Petitions Immigration consultations Immigration information sessions Naturalization/Citizenship English as a Second Language (ESL) Last Updated: Nov 25, 2025 Is this your organization? Request edit access.

CHIRLA - Pacoima Legal Services Provider Contact Information Address 11243 Glenoaks Blvd suite 9, Pacoima, CA 91331, USA Contact Details Phone: (818) 532-6901 Service Counties Email: info@chirla.org Website: https://www.chirla.org/ Los Angeles Agency Overview The Coalition for Humane Immigrant Rights (CHIRLA) offers a full suite of legal support services, handling immigration matters such as DACA renewals, naturalization, family‑based visas, green cards, consular processing, asylum applications, U‑visas, VAWA petitions, and removal defense. The agency provides labor rights assistance, helping clients file wage-theft and discrimination claims. Student-focused legal clinics are available on community college and CSU campuses. Consultations are offered via phone and in-person on set days, and a multilingual immigrant assistance hotline is maintained. Eligibility & Referral Languages & Populations Ways to Support Languages Spanish Populations All populations Ways to Support Accepts Financial Donations Accepts Volunteers Eligibility & Referral Programs & Services Basic Needs Case Management Employment Services Children, Youth & Family Health & Wellness Immigration & Legal Adult Education & ESL Deferred Action for Childhood Arrivals (DACA) Domestic violence legal services Family-Based Petitions General immigration legal assistance Removal hearings Last Updated: Nov 25, 2025 Is this your organization? Request edit access.

Department of Health and Human Services Government Agency Contact Information Address 880 Northcrest Drive, Crescent City, CA 95531, USA Contact Details Phone: (707) 464-3191 Service Counties Email: Website: https://www.co.del-norte.ca.us/departments/HealthAndHumanServices Del Norte Agency Overview They provide financial, food, and healthcare assistance, employment and training, and other supportive services and referrals. Eligibility & Referral Languages & Populations Ways to Support Languages Populations All populations Ways to Support Eligibility & Referral Programs & Services Basic Needs Case Management Employment Services Children, Youth & Family Health & Wellness Immigration & Legal Adult Education & ESL Benefits assistance Last Updated: Nov 25, 2025 Is this your organization? Request edit access.

< Back < Previous Next > Real-Time Tools for Engaging with Distressed Clients: PFA and De-Escalation July 17, 2025 Presenters: Solvera, Megan Bailey Real-time tools for engaging with distressed clients, focusing on Psychological First Aid (PFA) and de-escalation, to help direct service staff respond effectively and compassionately. Download Slides Additional Resources This session was designed with immediately usable tools to help direct service providers better support clients — especially when they’re struggling. We walked through the core principles of Psychological First Aid (PFA) and de-escalation techniques that can make a real difference, even in short interactions, by enhancing confidence in responding effectively and compassionately to clients experiencing acute distress. Resource Links Trainings International Rescue Committee (IRC) PFA Training (Free, 30 Minutes) The National Child Traumatic Stress Network (NCTSN) PFA Online Training (Free, 5 Hours) Videos/PDFs Switchboard TA A Trauma-Informed Approach to De-escalation and Crisis Response Preventing Crises and De-escalating Difficult Situations with Newcomer Clients Additional Websites Buffalo Center for Social Research Trauma-Informed Care Project Hope What is Psychological First Aid? SAMHSA Trauma & Violence

Central California Food Bank Food Bank Contact Information Address Fresno, CA 93725, USA Contact Details Phone: (559) 237-3663 Service Counties Email: info@ccfoodbank.org Website: https://ccfoodbank.org/ Fresno Agency Overview A large food bank serving the Fresno county. Eligibility & Referral Languages & Populations Ways to Support Languages Populations Ways to Support Eligibility & Referral Programs & Services Basic Needs Case Management Employment Services Children, Youth & Family Health & Wellness Immigration & Legal Adult Education & ESL Food access (meals, groceries) Last Updated: Nov 25, 2025 Is this your organization? Request edit access.

La Maestra Family Clinic, Inc - Immigration Community Based Organization, Legal Services Provider Contact Information Address 4147 Fairmount Avenue, San Diego, CA 92105, USA Contact Details Phone: (619) 280-4213 Service Counties Email: Website: https://lamaestra.org/ San Diego Agency Overview La Maestra Community Health Centers provides legal services through its Legal Service Programs and Legal Advocacy & Social Services. Legal services include immigration assistance with asylum, removal defense, citizenship, green cards, DACA, work permits, T‑visas, U‑visas, VAWA petitions, SIJS, SIV, TPS, and waivers. Family & probate law services include divorces, child custody, child support, spousal support, domestic violence and restraining orders, divorce mediation, marriage settlement agreements, guardianship, advance health care directives, power of attorney, and name changes. Eligibility & Referral Languages & Populations Ways to Support Languages Populations All populations Ways to Support Accepts Financial Donations Eligibility & Referral Programs & Services Basic Needs Case Management Employment Services Children, Youth & Family Health & Wellness Immigration & Legal Adult Education & ESL Asylum Applications Deferred Action for Childhood Arrivals (DACA) Domestic violence legal services Family-Based Petitions Naturalization/Citizenship Removal hearings Last Updated: Nov 25, 2025 Is this your organization? Request edit access.

Family Health Centers of San Diego - Refugee Healt Health Care and/or Medical Provider Contact Information Address San Diego CA 92102 Contact Details Phone: (619) 515-2300 Service Counties Email: Website: https://www.fhcsd.org/refugee-health/ San Diego Agency Overview Family Health Centers of San Diego offers culturally and linguistically appropriate health care and support services to refugee and immigrant communities in the San Diego region. Eligibility & Referral Languages & Populations Ways to Support Languages Populations Ways to Support Eligibility & Referral Programs & Services Basic Needs Case Management Employment Services Children, Youth & Family Health & Wellness Immigration & Legal Adult Education & ESL Healthcare provider Last Updated: Nov 25, 2025 Is this your organization? Request edit access.

ParaSOLka Community Based Organization, Ethnic Community Based Organization Contact Information Address 5948 Pecan Ave, Orangevale, CA 95662, USA Contact Details Phone: 916-559-5902 Service Counties Email: office@parasolka.org Website: https://www.parasolka.org/ Sacramento Agency Overview Parasolka offers immigrant services focused on serving, connecting, and helping families grow. They reach out to families from diverse backgrounds, provide resources and support, host special events, and equip individuals and families with tools for independence to achieve their mission. Eligibility & Referral Languages & Populations Ways to Support Languages Populations Ukrainian Ways to Support For more information, please contact Svetlana Kanapatskaia at (916) 559-5902 or email office@parasolka.org Eligibility & Referral Programs & Services Basic Needs Case Management Employment Services Children, Youth & Family Health & Wellness Immigration & Legal Adult Education & ESL Benefits assistance Housing navigation assistance Transportation assistance Community wellness and integration Support groups General immigration legal assistance Last Updated: Nov 25, 2025 Is this your organization? Request edit access.