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An Online Learning Series
Build Your Knowledge
with Micro Lessons
Stay Tuned
Introduction to Resettlement Agencies
Learn what Refugee Resettlement Agencies (RAs) do, how they operate within federal requirements, and how community partners can collaborate effectively within a rapidly changing resettlement landscape.
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Tips for Motivational Interviewing
This micro-lesson shares practical Motivational Interviewing tips that help service providers support client autonomy, reduce resistance, and build trust in everyday conversations.
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The Power of Active Listening
Learn simple, practical active listening skills so refugee and ORR-eligible clients feel heard, respected, and supported.
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The Importance of Pronouncing Names Correctly
Learn why correctly pronouncing clients’ names is a simple, powerful way to build trust, respect, and cultural responsiveness.
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Navigating Language Barriers
A practical, human-centered micro-lesson offering creative strategies for communicating with newcomers when interpreters are unavailable, using visuals, pacing, empathy, tone, and stress-aware techniques.
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Working with Interpreters
A practical micro-lesson on how staff can work effectively with interpreters by building a three-person communication team that strengthens clarity, rapport, and client trust.
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