початок сторінки

An Online Learning Series

Build Your Knowledge
with Micro Lessons

Micro Lessons Zoom Background (2).png

Stay Tuned

Introduction to Refugee Resettlement Agencies

Learn what Refugee Resettlement Agencies (RAs) do, how they operate within federal requirements, and how community partners can collaborate effectively within a rapidly changing resettlement landscape.

Stay Tuned

Introduction to Cross-Cultural Communication

An quick lesson to introduce simple, practical skills for communicating respectfully and effectively with clients from diverse cultural backgrounds, including how values, norms, and cultural patterns shape interactions.

Stay Tuned

Addressing Unconscious Bias

Learn how unconscious bias appears in everyday service delivery and discover simple, practical strategies to slow down assumptions and strengthen fair, respectful client interactions.

Stay Tuned

The Power of Active Listening

Learn simple, practical active listening skills so refugee and ORR-eligible clients feel heard, respected, and supported.

Stay Tuned

Importance of Documentation

Learn why documentation is more than paperwork. It is a vital tool for client voice, continuity of care, and strengthening services for refugee and other ORR-eligible clients.

Stay Tuned

The Importance of Pronouncing Names Correctly

Learn why correctly pronouncing clients’ names is a simple, powerful way to build trust, respect, and cultural responsiveness.

внизу сторінки