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An Online Learning Series
Build Your Knowledge
with Micro Lessons
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How-to Explain Your Role Clearly
A lesson showing service providers how to clearly explain their role to newcomers using plain, culturally sensitive language — without jargon.
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5 Free & Helpful Resources
A short micro-lesson introducing five free, high-impact tools service providers can use to support refugees and ORR-eligible clients across language access, housing, orientation, and local resources.
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Tips for Being Culturally Responsive
A short, practical micro lesson with quick communication skills to help service providers strengthen cultural responsiveness in everyday client interactions.
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Introduction to Immigration Statuses
Learn the key differences between refugee, asylee, asylum seeker, TPS, Cuban/Haitian entrant, and humanitarian parole statuses with clear explanations for staff and community members.
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How-to Understand a Notice to Appear (NTA)
This short video helps refugee service providers make sense of the Notice to Appear (NTA), what it is and why it matters.
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How-to Find an I-94 Online
A guide to show case workers, clients, and community members how they can quickly find, download, and save an I-94 record online for benefits, ID, and work authorization.
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